SOIL Terms and Conditions

The website is owned and operated by SOIL OF INDIA located at Sector C-9, #9586, Vasant Kunj, New Delhi-110070, INDIA.


All names, brands, trademarks and logos on the website are the property of SOIL OF INDIA or its associated companies and partners. All names, brands, trademarks and logos are protected by copyright and/or registered trademarks.


The content of the website such as text, graphics, icons, images, videos, audio files and software are the property of SOIL OF INDIA. Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from SOIL OF INDIA.


SOIL OF INDIA makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us, if you find incorrect information on the website. SOIL OF INDIA is entitled to change the content of the website at any time without preceding notice.


As for shipping gestation periods we partner with top of the line shipping companies and their affiliates thereby ensuring standard timely delivery depending on the destination. No differentiation is made by value of purchase or destination, unless the said shipping partners are unable to deliver at any specific destination.


If the website links to a third party website, SOIL OF INDIA makes no warranties for the content of the third party website. These links are made for your convenience only, but it is at your own risk when you visit a third party website.


Terms and Conditions for Sale


Conclusion of contract

A final and binding contract has been concluded between you and SOIL OF INDIA when your order has been confirmed by SOIL OF INDIA by sending an order confirmation to you by email when the order has been confirmed and shipped. The order receipt received by you immediately after placing the order does not constitute an order confirmation.


You are only allowed to purchase products in the SOIL OF INDIA online shop if you are a private consumer, i.e. not a business customer. Business customers may use the site for purposes of business by contacting us on customercare@soilofindia.com.

Prices& taxes

All prices are stated inclusive of VAT and other taxes. The applicable price is the one stated in the SOIL OF INDIA online shop in respect of the relevant product on the date of placing of the order.


SOIL OF INDIA reserves the right to amend any prices incorrectly stated in the soil of india online shop. Furthermore, SOIL OF INDIA reserves the right to amend any prices, taxes and/or other costs stated in the SOIL OF INDIA online shop at any time, e.g. due to changes in VAT rates or other public fees and charges, increased costs or as a result of the general development in retail prices from time to time.


When ordering goods in the SOIL OF INDIA online shop an amount will be added in payment of shipping costs for purchases below US Dollars 199 as per the actual shipping charges of our shipping partners. All single ticket purchases at and above US Dollars 199 are shipped FREE world-wide, subject to individual Country acceptability policies.

Delivery

SOIL OF INDIA will deliver purchased goods based on the gestation periods indicated for each product on its Buying page.

SOIL OF INDIA reserves the right to prevent persons from shopping via the SOIL OF INDIA online shop.

Return Policy


Purchases made directly from the website of Soil Of India are eligible for 100% refund and/or replacement, subject to the stipulated guidelines set out below:


Product Returns:

If for any reason you would like to return a product, the same would have to be claimed within 7 days of receipt of product by the customer.Please ensure product is reshipped under prior intimation to us at customercare@soilofindia.com within the stipulated 7 days. Any delay of duly acknowledged intimation beyond the stipulated 7 days will not be valid and not accepted under any circumstance. Shipping costs for returned goods and its subsequent replacement (if any) would be borne by the customer, irrespective of its ticket price. Any untoward incidental expenses that might accrue for re-export/re- import of goods will also have to be borne by the customer.


Only in case of non-availability of replacement product / similar product, 100% refund would be provided, subject to deductions towards shipping charges back and forth, and any other incidentals such as export/import/customs duties levied in either or both countries, or such other incidentals that may accrue on a case to case basis.

Damaged Goods:

In case of goods accidently damaged, subject to company policy on verification, the product will be replaced with the same / similar product free of charge within 8-10 weeks of company's acknowledged acceptance of your notification at customercare@soilofindia.com within 7 days of delivery of parcel. Any delay beyond 7 days will not be valid or acceptable under any circumstance. However, re-shipping costs would have to be borne by the customer irrespective of the ticket price, in as much as any other incidentals that may accrue in the process of replacement or refund.


Only in case of non-availability of replacement product / similar product, 100% refund would be provided, subject to deductions towards shipping charges if any, and any other incidentals such as export/import/customs duties levied in either or both countries, or such other incidentals that may accrue on a case to case basis.


Any damaged parcel received from the shipping Company must not be accepted at the time of delivery and must be returned to the shipping delivery service immediately on receipt, with the necessary remarks of visible damage to the parcel / product. Shippers will not entertain or accept any feedback of damages from the customer once the parcel has been accepted, let aside opened.


The subject of refunds or replacements could take 8-10 weeks from the date of customer intimation acknowledged by customercare@soilofindia.com. In case of any unfortunate undue delays, the customer will be kept posted by mail.


In any matter of refund / replacement / damaged goods, the company's decision will be final and binding and executed in accordance. In case of any disputes, the Company Soil Of India will remain governed by the laws in India and will have the right to invoke arbitration proceedings towards an amicable settlement.

Disclaimer


All products on the SOIL flagship store are made by local artisans and are genuine based on the natural materials used. However, being handmade, each product will individualistically vary and may also differ from the image depicted on the site. This applies to all Categories and Sub categories. However, please also refer to specific Category wise disclaimers listed below:


Handmade Jewelry :

Products are made from genuine material be it silver, oxidized silver/ german silver, precious/ semi- precious stones, seeds, beads et al. As each product/product elements are handmade, variations are natural and not deemed to be defects.

Haute Couture:

Any slugs/ weaving variations/ color variants and shrinking are natural to handmade fabrics and should not be deemed as defects. Some fabrics and dyes have a tendency to bleed even though you may take care of washing instructions provided. Specifically for ayurvastra all products are made by local artisans under the direct guidance of qualified practitioners of ayurveda. The efficacy of any individual product will vary from person to person due to both, psychological and physiological dispositions and appropriateness of usage of product. It is recommended to use the product just once before prolonged usage, to check for any adverse reactions.

Musical Instruments:

The folk instruments are handcrafted by village artisans and are sold at rural local markets. Simple, age old tools are used to make such an instrument therefore lacking in finesse unlike machine finished instruments. While the instrument has been tested for playing, it may not be suitable for any/professional usage.

Saffron Tea:

The quality of saffron may vary from year to year or batch to batch due to a host of climatic variables, despite being from the same fields. Therefore its aroma, length, color and density may vary from package to package.

Toys &Games:

All products are handmade, color dyed, polished / lacquered with natural vegetable dyes and therefore are deemed harmless. However, it is recommended to keep away from toddlers / children under 6 years of age.

Vaastu:

While it claims to bring about positive shifts virtually immediately, its efficacy is highly individualistic. It may be noted that no scientific quantification can be provided towards the benefits of its usage and this product may be bought upon your own belief and disposition.

Blessings:

All blessed idols have been anointed and blessed in the sacred shrine of the said deity and their claimed deliverance is a matter of individual faith.

Kamasutra:

To adorn and appeal is a subjective matter and will vary from person to person in as much as between partners.

Yoga & Meditation:

All products are handmade and natural and can help elevate the experience of its user, though experiences will vary from person to person. The subject matter of Yoga and Meditation is deep and absorbing and any person who wishes to experience/know the subject better, is recommended to study the same at a professional level.

Liabilities


SOIL OF INDIA is not liable for any delays or for non-performance due to force majeure. For as long as a force majeure situation persists, SOIL OF INDIA is relieved from performance of its obligations.

SOIL OF INDIA liability for any and all claims is limited to an amount equal to the price of the good purchased by you. SOIL OF INDIA assumes product liability vis-a-vis you under applicable law.